FAQ - Flowcup

FAQ

Question: I feel sceptical about trying a menstrual cup. Will I be satisfied?
Answer: It’s entirely natural to be sceptical about testing a menstrual cup for the first time; it can feel like a big step. Our surveys show that 9 out of 10 women who try a menstrual cup are satisfied and choose the cup instead of pads or tampons. These statistics strongly suggest that you will also be satisfied.

Question: Is the Flowcup menstrual cup safe to use?
Answer: Yes. If you follow the manual and handle your menstrual cup according to our instructions, then it is safe to use. Flowcup is made from 100% medical-grade silicone. The silicone in Flowcup is 100% hypoallergenic, 100% latex-free, 100% fragrance-free and 100% free from artificial colours. The silicone we selected for Flowcup has also been tested, with favourable results, in accordance with USP Class VI protocols. Furthermore, our menstrual cups are manufactured under especially hygienic conditions where other medical components are manufactured, and the conditions we impose on the factory are extremely stringent. The United States’ equivalent to our National Food Agency is called the FDA, and they recommend replacing a menstrual cup every three years. We have chosen to follow the FDA’s recommendations.

Question: How often should I boil the menstrual cup?
Answer: Always sterilise the cup before using it for the first time at the beginning of your menstrual cycle. You can do this by boiling it in a pan of water for 5 minutes.

Question: If menstrual cups are so fantastic, why don’t all women use them and why haven’t I seen any adverts for the product on TV?
Answer: Companies that work with disposable sanitary protection such as pads and tampons prefer to have repeat customers rather than customers who rarely make a purchase, such as menstrual cup customers. So marketing menstrual cups is not as appealing for them. We who work at Flowcup have followed the menstrual cup market for seven years. Compared with the surveys we performed in 2010, we observe a rapidly rising trend for menstrual cups. We believe that menstrual cups are the sanitary protection of the future.

Question: I’ve realised that when I bought a menstrual cup from you, I chose the wrong size. Can you help me?
Answer: We offer a size guarantee valid for six months after the purchase date. This means that we will send you a new menstrual cup of a different size. If you would like to make use of the size guarantee, please send an email to support@flowcup.se with your order number and description of your errand. We want you to be satisfied with your menstrual cup.

Question: Will I feel the cup when I wear it?
Answer: The Flowcup menstrual cup is made from an extra soft silicone and adapts perfectly to your body. You won’t feel the cup if you have chosen the right size and inserted it correctly.

Question: Will the menstrual cup leak?
Answer: When the cup is correctly inserted and has opened up properly, it will not leak. If the cup becomes over full with fluid, it may leak. If you notice that, on certain days, you fill the cup with menstrual fluid, you can empty it more often than every 12 hours.

Question: What is tampon sickness, and can I get it from a menstrual cup?
Answer: Tampon sickness or toxic shock syndrome (TSS) is a very rare complication that may arise in certain bacterial infections. You can read more at 1177. Most people get the illness in association with a skin infection, for example, an infection of a wound after an operation. It’s also good to be aware that most cases of TSS have nothing to do with menstruation or the use of tampons. To the best of our knowledge, there has only been a single case of TSS in the world associated with a menstrual cup, despite there being millions of menstrual cup users. Always think about hand hygiene and, to be on the safe side, do not use the menstrual cup if you have any sores in your vagina.

Question: I have just had a baby. Can I still use the menstrual cup?
Answer: Defer using the menstrual cup until you feel your body and genitals have healed properly after your delivery.

Question: I can feel the ball stem at the bottom chafing my vaginal opening. Can I trim off the ball stem at the bottom?
Answer: Yes, you can. The depth of the vagina varies from woman to woman. Women with a shorter vagina may need to trim off the ball stem at the bottom in order not to feel it in the vaginal opening.

Question: How do I get the cup to open up properly?
Answer: When the menstrual cup’s uppermost part is just inside the vaginal opening, we recommend that you wiggle the cup a little by holding the little ball at the bottom. As you wiggle the cup gently and push it upwards a little at a time, you will let in a small amount of air. This makes it easier for the menstrual cup to unfold properly.

Question: I find it difficult to insert the cup. Can I use lubricant?
Answer: Yes, you can, but only water-based lubricants as the Flowcup menstrual cup is made from silicone. We advise rinsing the cup with a little water before inserting it to create a bit more moisture.

Question: How should I store the menstrual cup?
Answer: You were supplied an organic cotton fabric pouch with your cup. You can store your menstrual cup in the pouch between your periods.

Question: Which size should I choose?
Answer: The general recommendation concerning sizes and menstrual cups is usually that if you are under 30 and have not given birth, you should choose the smaller size. And if you are over 30 and have given birth, then you should choose the larger menstrual cup. We at Flowcup know that women’s genitals are very individual, that we bleed different amounts and have varying degrees of genital sensitivity. Therefore, it is our recommendation that you choose a menstrual cup based primarily on how heavy your periods are. If you are unsure which size would suit you, then we recommend choosing the smaller size, as the menstrual cup holds almost four times as much menstrual fluid as a tampon. If you happen to choose the wrong size, you can take advantage of the six-month size guarantee.

Question: What is the menstrual cup made from?
Answer: Flowcup is made from 100% medical-grade silicone. The silicone in Flowcup is 100% hypoallergenic, 100% latex-free, 100% fragrance-free and 100% free from artificial colours. When we selected the silicone for the Flowcup menstrual cup, we chose a premium quality medical-grade silicone which is extra soft. Quality, safety and comfort have been keywords throughout the development of Flowcup.

Question: Can the menstrual cup get stuck in my vagina?
Answer: When the cup is inside your vagina, it cannot get lost inside your body. It will stay in your vagina and you will get it out. If the cup has moved higher up your vagina and you find it difficult to get a grip on it, follow these instructions. 1. Try to relax. 2. Sit on the toilet or squat down. Use your lower abdominal muscles – with the aid of your vaginal musculature, use your lower abdominal muscle to push the cup downwards. 3. Carefully pull the cup out by taking hold of the ball stem at the bottom.

Question: When I empty my menstrual cup into the toilet, a red stain is left at the bottom of the toilet bowl which stays there even after flushing. Do you have any tips on how to avoid this?
Answer: If you put some toilet tissue in the toilet before emptying the cup, you can avoid leaving a red stain in the toilet bowl after flushing.

Question: Will my vagina get stretched and become larger because of the menstrual cup?
Answer: No.

Question: Can I have sex while the menstrual cup is inserted?
Answer: No. You should not have penetrative vaginal sex while the menstrual cup is inserted. If you desire and feel that you want to be caressed on the outer part of your vagina (on the outside by the clitoris), it’s all right with a menstrual cup inserted. Don’t let your period or menstrual cup control your sexual desire. Vaginal sex works perfectly well during menstruation, but not with a menstrual cup inserted.

Question: Why didn’t I get a manual in paper format with my Flowcup?
Answer: We have chosen to endeavour, to the fullest extent possible, towards becoming a so-called Zero Waste company, quite simply because we want to conserve our environment. We have spoken to many women and girls who feel that product packaging and manuals often end up in the bin. Your manual will be sent to you in a PDF file at the time of your purchase. You can always carry the manual around with you in your mobile. We believe that the best manual is one that is always readily available. If you would prefer to have your manual in paper form, you can easily print the PDF file. If you don’t have access to a printer or would rather we print a manual for you, we can help. Please email support@flowcup.se and ask us to send you a manual. We want you to be satisfied!

Our FAQ provides a small guide. If you cannot find the answer to your question, please email us at support@flowcup.se so we can help you!