Purchasing conditions

PAYMENT

We offer several different payment options through Klarna, including: against invoice, partial payment, credit or debit card, or direct payment. This payment solution is called Klarna Checkout. For any questions regarding your payment, please contact Klarna. If you’re calling from within Sweden, their phone number is 08 - 120 120 10 and their website is https://www.klarna.com/se/mejla-kundservice/.
If you are contacting them from outside Sweden call them on (+44) 02030050833 or www.klarna.com/uk/contact-customer-service/
Read more about Klarna’s terms and condition here https://www.klarna.com/uk/terms-and-conditions/
When you provide information at the checkout, you also agree to Klarna’s terms and conditions.
When you click “Finalise purchase” you agree to Flowcup’s terms and conditions.

Prices and payment

Each product is priced including VAT. The shopping cart shows the total price including all charges, VAT, delivery and payment fees. Payment terms can be found at the checkout.

Delivery

We offer free delivery for purchase values over £19.80 incl. VAT. In other cases, a cost of £2.90 per item will be charged for shipments. The Flowcup is sent as a normal letter. The Flowcup is typically delivered straight to your letter box. If it is not possible to push the letter through the letter box opening, a note will be left for collection of the letter at the closest service point. In cases where the customer has not received his order due to the wrong address stated in the order, is it the customer is responsibility. Contact support@flowcup.com to resolve the issue.

Cancellation

A 14-day cancellation period applies. Your notice to us must clearly state that you are cancelling your purchase. The cancellation period commences the day you received the goods. The cancellation right only applies if the packaging/envelope is unbroken, which is due to the menstrual cup being an intimate and personal item. If you wish to utilize your cancellation right, the packaging/envelope must be absolutely unbroken/unopened!

Privacy Policy

Placing an order with us means you will provide your personal data. When you make your registration and place your order you also accept that we store and process your personal data in our business to fulfil our contract obligations to you. All personal data processing is carried out in accordance with the General Data Protection Regulation (GDPR). According to GDPR you are entitled to access the personal data we have about you and also to have it deleted. If so, please contact us via email.

Cookies

This web shop uses cookies according to the Electronic Communications Act of July 25, 2003. A cookie is a small text file stored on your computer containing information to help the web shop identify and follow users. There are both session cookies and cookies stored permanently on your computer. During your first visit to our web shop your web browser will be allocated a unique session cookie to ensure you are not confused with other users. To use the web shop, you should accept cookies in your web browser. This type of cookie is used purely to provide a better user experience and support, and does not store any of your personal data. Cookies can be erased. The web shop uses cookies to e.g. manage your shopping cart, your settings, and which pages you have visited, and thus to provide you with better customer experience and support.

Deliveries

The delivery time is stated in the shopping cart under each shipping alternative. Orders placed during the weekend are packed the next business day (Monday – Friday excluding public holidays). Delivery normally takes about 5-10 working days. If you haven’t received your goods after 10 business days, please contact us immediately at support@flowcup.com

Returns

The customer pays for return shipping unless the product has defects or if we have sent the wrong product. Returns must be sent as a letter and not as cash on delivery. When using your cancellation right, you must return the product in its unbroken/unopened envelope.

Refund obligation

When exercising your cancellation right we will refund the amount paid for the goods not later than 30 days from the day we received the returned goods. You are liable to pay the freight cost for returned goods. However, we will always pay the freight cost in case of replacement goods. For further information refer to the Swedish Consumer Agency and Distance and Doorstep Sales Act, and EU’s Dispute Resolution webpage: http://ec.europa.eu/odr.

Wrong adress

In cases where the customer has not received the order due to the wrong address stated in the order, the customer is responsible. In those cases, Flowcup arranges a new order for the customer for an administrative fee of 49 SEK , 49 DKK, 4.90 Euro or 4.90 GBP depending on the customer's market.

Any questions? Mail us at support@flowcup.com